Step it up
Learn flexibly, apply immediately – for the hotel industry, tour guides and travel agencies
Qualification via micro-credentials: compact, flexible, certified
In an industry that is constantly changing, time is the most valuable resource. That is why we rely on micro-credentials. These are short, self-contained learning units that specifically teach a specific skill.
Instead of lengthy general seminars, these ‘mini-certificates’ offer highly concentrated knowledge. They are academically sound, conclude with a recognised certificate and can be integrated directly into everyday working life without taking up too much time.
Hotel staff
Excellence in everyday operations In the hotel industry, it’s the moment that counts for the guest. Our micro-credentials for hotel teams focus on perfecting this moment.
Whether it’s efficient complaint management, sustainable resource conservation in housekeeping or dealing professionally with international expectations at the front desk: we teach action strategies that can be applied immediately. In this way, we not only increase service quality, but also promote the confidence and motivation of your employees directly on site.
Tour guides
Tour guides are experience creators. Every tourist offer depends on the specific quality of communication between guests and experience organisers. We train tour guides to meet the individual needs of their special guests, and the possible topics for training are varied. Sometimes training in intercultural communication is required. For other organisers, training is needed with regard to special topics, such as wine tourism or cultural tourism. Service quality can be just as much an issue as emergency and crisis management.
The possible training formats are just as diverse. In some cases, online workshops are useful. For other topics, training sessions lasting several days in the target region should be planned. Contact us. We organise specific training measures following a detailed needs assessment.
Travel agency staff
We equip travel agency teams to advise on complex topics such as sustainable travel or specific cultural characteristics of international destinations.
Our micro-credentials provide the necessary expertise to understand customer requirements more precisely and make informed recommendations that go beyond catalogue knowledge. This strengthens the position of the travel agency as an indispensable consulting partner in a digital market environment.
Let’s discuss your requirements
Every change begins with a good conversation. In an initial assessment, we work with you to identify the issues that are important to you. Contact us for an initial consultation – we look forward to accompanying you on your journey.