Broadening horizons
Develop your skills and stay up to date with our practical training courses and workshops for tour operators and DMCs.
Tourism is the most incredible industry in the world. We can make guests happy by offering tourist services. However, it takes plenty of knowledge and empathy to recognise the needs of customers time and time again. We have to organise our work processes and communication channels in such a way that we are very close to people. This certainly requires a great deal of knowledge and a high level of professionalism, too. Needs change, reasons for and ways of travelling change. In short: tourism professionals are constantly faced with new challenges, regardless of their own company’s position along the tourism value chain.
We want to help tourism companies and employees in tourism to always offer the right thing. Since every company is different and different issues are always relevant, there are various ways to provide support.
Online seminars in mixed groups
Central issues facing tourism companies are dealt with online in a small group one morning at a time.
Find out more about the following topics:
Economic aspects of group trips
This topic is of interest to all tourism experts who, as travel agencies or service providers, want to enter the field of in-house travel management. We take a brief look at the key issues surrounding in-house travel management.
On: 22 May, 2026 – 10 am to 1 pm
Cost: €95
Adventure and experiences during the trip
Many people want to feel new sensations and have experiences while travelling. How do special offers help to sell holidays better? How do the so-called experiences find their way to the customer? The workshop is just as relevant for providers of experiences as it is for travel agencies or tour operators in order to offer a customer-oriented experience on trips.
On: 20 June, 2026 – 10 am to 1 pm
Cost: €95
Change and innovation management
The COVID pandemic has shown that tourism companies with explicit change and innovation management have come through the crisis better than others. But how does it work? What are the differences between change and organisational management, and where do they come together? These questions are addressed in the workshop for company owners and employees on the basis of best practice examples.
On: 10 July, 2026 – 10 am to 1 pm
Cost: €95